Policy

Refund policy

14–21 days from delivery date for returns or exchanges.

Optional: Shorter window for sale items (7–10 days).

Item must be:

Unworn, unwashed, and unaltered

Tags attached

In original packaging (especially if it’s a branded boutique box)

Refund to original payment method

Store credit / exchange only (especially for special occasionwear or sale items)

Clearly mark items that are FINAL SALE:

Clearance items

Custom or made-to-order dresses

White/ivory gowns (due to wear concerns)

Earrings or accessories for hygiene reasons

Must be reported within 48–72 hours of delivery

Require photo evidence for review

Offer replacement or full refund if approved

Customer pays return shipping (include a return label for convenience, if possible)

Optional: Offer free return shipping on first order as a perk

All orders are processed within 2–3 business days (excluding weekends and holidays).
During peak seasons, promotions, or holidays, processing times may be slightly extended.
Orders placed after 2 PM [your time zone] will be processed the following business day.

Contact Us

Have questions? Reach out to our customer service team at:
📧 sudlyformalwear@gmail.com
📞956-402-1425